Terms of sale

Dear Consumer Customer, We inform you that Farmacia Rubino Snc di Gianni Rubino and Umberto Rubino (hereinafter identified with the term " Pharmacy "), with headquarters in Via Settefontane 39 CAP 34138, Trieste (TS), VAT number 01162910325, Tax Code 01162910325, n ° registration in the Business Register 01162910325, telephone number 040 390 898, e-mail address [email protected] is the owner of the website www.farmaciarubino.net (hereinafter identified with the term " Site "), which is the division of e-commerce of the Pharmacy itself and is in effect the Professional supplier of the goods sold through the site . The Director in charge of the Pharmacy is Dr. Umberto Rubino, graduated in Pharmacy at the University of Trieste (Italy), registered with the Order of Pharmacists of Trieste (registration number 643) and therefore must comply with the Code of Ethics for pharmacists, available on the website of the Federation of Italian Pharmacist Orders www.fofi.it. The Pharmacy is subject to the supervision of the Local Health Authority of 1 Triestina, whose contact details can be found on the following website www.ass1.sanita.fvg.it.
We invite you to carefully read the General Conditions of Sale (hereinafter identified as " General Conditions ") below and to print them and / or save them on another durable medium of your choice.

Art. 1 - Scope of application of the General Conditions

• These General Conditions only regulate the contractual relationship between the Professional and the Consumer with reference to the discipline referred to in Legislative Decree no. 206 of 6 September 2005 (hereinafter identified as the " Consumer Code ") and precisely to the regulation of the distance contract provided for, regulated by articles. from 50 to 61 of the Consumer Code.
• The updated Consumer Code can be consulted by connecting to the website http://www.sviluppoeconomico.gov.it/images/stories/normativa/codice_consumo_giu2011.pdf.
• In these General Conditions, the term " Consumer " means the natural person who, acting for purposes unrelated to any business, commercial, craft or professional activity carried out, requests the purchase of one or more products, using the instrument of the distance contract , as defined by the Consumer Code.
• The contractual relationship between the Professional and individuals who cannot be identified as Consumers (based on the definition referred to in the previous paragraph) is governed by other contractual provisions that cannot be referred in any way to these General Conditions; in this case, the non-consumer must contact and agree with the pharmacy, prior to the conclusion of the order.

Art. 2 - General Conditions

• The General Conditions applicable to each individual order will be those published on the Site at the time of the order; these General Conditions must be printed and / or saved on another durable medium by the Consumer.
• The Pharmacy reserves the right to modify these General Conditions without prior notice; the changes will be valid from the date of publication on the Site and will apply only to orders sent after the publication of such changes.
• 
  Pre-Registration on the Site and Online Registration Copy of the General Conditions valid at the time of the order will always be available on the Site in the "Conditions of Sale" section and in any case will be communicated to the Consumer by means of a file attached to the order confirmation email. that the Pharmacy will send to the Consumer; this file will contain the General Conditions valid at the time of the conclusion of the order.
• The language used to conclude the contract between the Pharmacy and the Consumer is exclusively Italian, no other language is allowed in the commercial relationship between the Parties (thus identifying the Pharmacy and Consumer together).
• The sale of the products is allowed exclusively in the territory of the Italian State (Campione d'Italia and Livigno excluded - for deliveries to Venice cities and smaller islands, see art.12) and in the European territory in the following countries:
• Austria, Azores, Belgium, Busingen, Ceuta, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Helgoland, Ireland, Iceland, Balearic Islands, Canary Islands, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Melilla, Mount Athos, Norway, Holland, Poland, Portugal, Princ. from Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Hungary.
• In order to make a purchase, you must be of legal age.

Art. 3 - Conclusion of the contract and acceptance of the General Conditions

• The contract stipulated between the Pharmacy and the Consumer must be considered concluded with the acceptance of the order by the Pharmacy, as provided for in art. 9 of these General Conditions.
• By placing an order, the Consumer declares to have read and accepted these General Conditions.

• No other form of contract conclusion other than the one described above is possible.

Art. 4 - Registration, access to the Site and updating of Consumer data

Online registration
The Consumer, by registering on the Site, communicates the following data to the Pharmacy:

1. Site access data:

• e-mail address (which will also be the Consumer's Username to access the Site);

2. billing information:

• Name and surname;
• Fiscal Code;
• Residence: Address - City - Province - ZIP code;
• Telephone number and fax number;

3. delivery data (any data, to be entered only if they differ from the billing data):

• Name and surname;
• Address - City - Province - Post code;
• Telephone number, fax number and e-mail address.
• Once the registration is complete, the Site will provide the consumer with the form with the information relating to the processing of their personal data (privacy) also containing the possibility of consenting to such processing; In order to consent to the processing, the Consumer must check the relevant boxes on the Site.
• The Consumer is responsible for the completeness and accuracy of the data entered during registration; such data must be updated by the same Consumer every time they undergo variations, in whole or in part, even temporarily.
• The Pharmacy identifies the Consumer only through the data entered by the same during registration or updating of the data, so that every access to the Site, order or request, communication sent or received and, likewise, every access to previously processed orders it is considered carried out by the Consumer himself.
• The Consumer is obliged to carefully keep and not to disclose to anyone, especially third parties, the authorization procedures for accessing the Site through their User Name and password, as well as to change their password at least three months. access to data relating to purchases made.
• If the Consumer, as a result of loss or theft or for any other reasonable reason, has reason to suppose or fear that any unauthorized person may illegally or without authorization use his / her own access credentials to the Site, he is required to immediately notify the Pharmacy which will block access and generate a new password. In the case of theft, theft, fear of illegitimate use in general and / or loss of a credit card or other form of electronic money permitted by the Pharmacy for payments, the Consumer is required to report to the competent Authority by providing a copy of the report to the Pharmacy, also in order to collaborate in identifying the culprit.

Art. 5 - Products

• All the products and prices indicated on the Site constitute an offer to the public with the limitations and methods highlighted on the Site itself and in these General Conditions.
• The Consumer can only purchase the products present in the electronic catalog of the Site at the time the order is placed.
• The technical information of the products included in the Site faithfully reproduces the information provided by the manufacturers of the goods included in the catalog. The Pharmacy, therefore, reserves the right to modify the technical information of the products to adapt them to those provided by the manufacturers, without the need for any prior notice.
• The image accompanying the description of a product may not be perfectly representative of its characteristics, and may differ in color, size and accessory products shown in the figure, also in light of possible packaging changes made by the manufacturer of the products; all information supporting the purchase are intended as simple generic information material, not referable to the real characteristics of each individual product.

Art. 6 - Warranty

• All products marketed by the Pharmacy through the Site are covered by the legal guarantee of 24 months for lack of conformity, as required by the Consumer Code. To use the warranty, the Consumer must keep the invoice that he will receive together with the products purchased.
• The Pharmacy guarantees the products sold as free from any defect attributable to the same, pursuant to and for the effects, as applicable, of the provisions of art. 129,130 and 132 of the Consumer Code reported below:
• Art. 129. Compliance with the contract 1. The seller is obliged to deliver to the consumer goods that comply with the sales contract. 2. Consumer goods are presumed to comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description made by the seller and possess the qualities of the goods that the seller has presented to the consumer as a sample or model; c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where appropriate, public statements on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling; d) they are also suitable for the particular use desired by the consumer and which has been brought to the attention of the seller at the time of the conclusion of the contract and which the seller has also accepted for conclusive facts. 3. There is no lack of conformity if, at the time of the conclusion of the contract, the consumer was aware of the defect and could not ignore it with ordinary diligence or if the lack of conformity derives from instructions or materials provided by the consumer. 4. The seller is not bound by the public declarations referred to in paragraph 2, letter c), when, also alternatively, he demonstrates that: a) he was not aware of the declaration and could not know it with ordinary diligence; b) the declaration has been adequately corrected by the time of the conclusion of the contract in order to be known to the consumer; c) the decision to purchase the consumer good was not influenced by the declaration. 5. The lack of conformity resulting from the imperfect installation of the consumer good is equivalent to the lack of conformity of the good when the installation is included in the sales contract and was carried out by the seller or under his responsibility. This equation also applies in the event that the product, designed to be installed by the consumer, is installed by the consumer incorrectly due to a lack of installation instructions.
  Art. 130. Consumer rights 1. The seller is liable to the consumer for any lack of conformity existing at the time of delivery of the goods. 2. In the event of a lack of conformity, the consumer has the right to restore, without charge, the conformity of the goods by repair or replacement, in accordance with paragraphs 3, 4, 5 and 6, or to an adequate reduction in the price or termination of the contract, in accordance with paragraphs 7, 8 and 9. 3. The consumer can ask the seller, at his choice, to repair the good or replace it, without charge in both cases, unless the remedy requested is objectively impossible or excessively onerous compared to the other. 4. For the purposes referred to in paragraph 3, one of the two remedies must be considered excessively burdensome if required
  unreasonable expenses to the seller in comparison to the other, taking into account: a) the value that the asset would have if there were no lack of conformity; b) the extent of the lack of conformity; c) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer. 5. Repairs or replacements must be carried out within a reasonable time from the request and must not cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased the goods. 6. The expenses referred to in paragraphs 2 and 3 refer to the costs necessary to bring the goods into conformity, in particular with reference to the expenses incurred for shipping, labor and materials. 7. The consumer can request, at his choice, an appropriate price reduction or termination of the contract if one of the following situations occurs: a) repair and replacement are impossible or excessively expensive; b) the seller has not repaired or replaced the goods within the appropriate period referred to in paragraph 5; c) the replacement or repair previously carried out has caused considerable inconvenience to the consumer. 8. In determining the amount of the reduction or the sum to be returned, the use of the property is taken into account. 9. After reporting the lack of conformity, the seller may offer the consumer any other remedy available, with the following effects: a) if the consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences in order on the expiry of the reasonable term referred to in paragraph 5, unless the consumer accepts the alternative remedy proposed; b) if the consumer has not already requested a specific remedy, the consumer must accept the proposal or reject it by choosing another remedy pursuant to this article. 10. A minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement, does not give the right to terminate the contract.
  Art. 132 Time limits 1. The seller is responsible, in accordance with article 130, when the lack of conformity occurs within two years from the delivery of the goods. 2. The consumer loses the rights provided for by article 130, paragraph 2, if he does not report the lack of conformity to the seller within two months from the date on which he discovered the defect. The report is not necessary if the seller has acknowledged the existence of the defect or has concealed it. 3. Unless proven otherwise, it is assumed that the lack of conformity which occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the lack of conformity. 4. The direct action to assert the defects not intentionally concealed by the seller is prescribed, in any case, within the term of twenty-six months from the delivery of the goods; the consumer, who is agreed for the execution of the contract, can however always assert the rights referred to in article 130, paragraph 2, provided that the lack of conformity has been reported within two months of discovery and before the expiry of the referred to in the previous period.
• For defects attributable to the producer or manufacturer of the products, the provisions of Articles from 114 to 127 of the Consumer Code.
• The Consumer can contact the Pharmacy to assert the guarantee; the Consumer will agree with the Pharmacy whether to send the goods to the Pharmacy or to a specific specialized laboratory, so as to speed up the exercise of the right to the guarantee recognized to the Consumer.
• In cases where the application of the guarantee provides for the return of the product, the goods must be returned by the Consumer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment). To limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided.

Art. 7 - Prices

• All product prices published on the Site are to be understood as retail prices and, therefore, inclusive of VAT.
• The Pharmacy reserves the right to change prices at any time, without prior notice; the price changes will be valid from the moment of publication on the Site and only for orders sent after the publication of the changes.
• The prices, as indicated next to each product marketed on the Site, can be expressed per single unit of product or per unit in a package containing multiple quantities of product.
• The cost of delivery is not included in the price of the products but is calculated based on the provisions of art. 12 of these General Conditions.

Art. 8 - Sending of orders

Online registration

• After registering on the Site and having consented to the processing of their personal data, the Consumer will choose the products they want to purchase; this choice will result in the inclusion of the selected products in a virtual cart. Furthermore, the Consumer will select the method of payment and delivery of the products.
• The Consumer, having finished choosing the products, you will be able to view the products included in your virtual cart and then confirm the order with contextual and consequent sending of the same to the Pharmacy, by clicking on the virtual button called "send the order".
• By placing an order, the Consumer declares to have read and accepted these General Conditions.

Art. 9 - Acceptance of orders

• The order sent by the Consumer will be binding for the Pharmacy only if the entire order procedure has been completed regularly and correctly without any error messages being highlighted to the Consumer by the Site.
• The Pharmacy will not insert products not expressly ordered by the Consumer into the Consumer's virtual shopping cart.
• Only orders for an amount equal to or greater than € 1.00 will be accepted, net of delivery costs.
• The order will be accepted, with the consequent conclusion of the sales contract, only after the agreed price and delivery costs have been received by the Pharmacy. The order will also be accepted, with the consequent conclusion of the sales contract, at the time of the choice of payment by cash on delivery or of the withdrawal of the products at the pharmacy, in the event that these methods of payment and collection are active at the time of sending the order. .
• The Pharmacy will confirm the correct receipt and acceptance of the order by sending the Consumer an e-mail message to the address communicated to the Site by the Consumer. The Pharmacy will send this message no later than 3 (three) working days starting from the day following that in which the order was received. The message will contain the following data:
• date and time of receipt of the order;
• order number;
• ordered products;
• total amount of the order;
• amount of delivery costs;
• copy of the General Conditions (as a file attached to the message).
• The Consumer undertakes to verify the correctness of the data contained in the e-mail message referred to in the previous paragraph and will promptly notify the Pharmacy of any corrections by using the problem reporting function in the order form.
• The acceptance of the order is always subject to the availability of the requested products at the Pharmacy. Except where expressly indicated, all the products in the catalog are available at the Pharmacy or available from the Pharmacy in a maximum of 48 hours; however the Pharmacy cannot guarantee the certainty of assignment of the ordered products, given the possibility of ordering the same product at the same time by several Consumers with consequent modification of the availability of the products.
• The Pharmacy reserves the right not to accept the order if the Consumer does not comply with the express provisions of art. 13 of these Conditions of Sale in relation to the various payment methods.
• In case of non-acceptance of the order due to unavailability of the products, the order will not be processed and the Pharmacy, at the latest within 3 (three) working days starting from the day following the one in which the order was received, will send a e-mail message to the Consumer to inform him of the non-acceptance of the order and the consequent cancellation of the charge for the price and delivery costs.
• The Consumer can check the status of his order and previous orders, by accessing the area of the Site called "Order Status", after registering on the Site; the orders will remain viewable on the Site up to a maximum of 12 (twelve) months following their fulfillment.

Art. 10 - Methods of delivery of the ordered products - Included services and accessories

• The Consumer can choose to collect the products ordered from the Pharmacy or have them delivered to a specific address indicated by the Consumer, based on the specifications set out below.

or on the Purchasing Guide page, that the location concerned is among those available for this service. Otherwise, the shipment will take place within the standard times and no refund will be issued for the cost of the service.

All the services described in art. 10, (notification by e-mail, notification by sms, E-com service GLS, insured shipping, cash on delivery, Express 12 GLS), are valid only for shipments within the territory of the Italian state (Campione d'Italia, Livigno, Venice city and smaller islands excluded).
Check at the following web address:

For security reasons, we cannot ship goods on delivery for amounts greater than or € 150.00. Any orders placed with a total amount exceeding this sum will not be accepted.
Insured shipping: an additional cost of € 3 is applied. The service provides reimbursement for damages deriving from total and / or partial damage, total and / or partial loss, total and / or partial theft and robbery up to € 1500.00 . Goods containing glass and / or fragile items cannot be insured. If the amount of the order exceeds the threshold of free shipping, this will not be charged and only the cost of the service will be charged. Express 12: in over 2000 Italian locations, the Express 12 service is available to receive the goods by 12:00 on the day of delivery. The service has an additional cost of € 5.00 and provides a satisfied or reimbursed formula. If you choose to use the Express 12 service, select the Express 12 option as your shipping service. If the amount of the order exceeds the threshold of free shipping, this will not be charged and only the cost of the service will be charged.
Accessory services for shipments in the Italian territory:
Cash on delivery: an additional contribution of € 4.00 is applied to the total amount of the order, clearly highlighted when choosing the payment method. Payment must be made to the courier with cash (exact sum, the possibility of the change is not foreseen).

It is advisable to attach some photos of the damaged package.


Services included and free for shipments in the Italian territory:
E-mail notification the evening before delivery. Notification by sms on the morning of delivery (after adding a mobile number during registration or later by accessing your back office with e-mail and password, under the heading "Your data". E-com service GLS , the which allows the management of the delivery to the recipient via the web with notification via e-mail if it is not present at the first delivery attempt. (The pharmacy reserves the right to suspend the e-com service at any time, without notice).
Any external damage or the mismatch in the number of packages or indications, must be immediately reported to the courier making the delivery, adding the wording " withdrawal with reserve " on the appropriate accompanying document and confirmed, within 8 (eight) days by means of the '' sending a registered letter with return receipt to:

It is advisable to attach some photos of the damaged package.

In the specific case of a damaged package, write " withdrawal with reserve because the package is damaged ". It is also required to open an anomaly file at the Pharmacy, through the use of the problem reporting function in the order form.

Once the courier's document has been signed, the Consumer will not be able to make any objection about the characteristics of the packages delivered, without prejudice to the provisions of art. 15 (Right of Withdrawal). Even if the packaging is intact, the Consumer must check the goods within 8 (eight) days from the day following the day of receipt; any damage or hidden anomalies Inside the package containing the ordered products, the Pharmacy will insert the accompanying invoice relating to the order, with details of the products purchased and the relative prices. Upon delivery of the goods by the carrier, the Consumer is required to check that: the number of packages delivered corresponds to what is indicated on the carrier's electronic instruments. the packaging is intact, not damaged, wet or altered.
Delivery to the address indicated by the Consumer
Pharmacy carries out deliveries, by courier, only on the territory of the Italian State and in the following foreign countries: Austria, Azores, Belgium, Busingen, Ceuta, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Helgoland, Ireland, Iceland, Balearic Islands, Canary Islands, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Melilla, Mount Athos, Norway, Holland, Poland, Portugal , Princip. from Monaco, the United Kingdom, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Hungary.

Art. 11 - Delivery times of the ordered products

• Delivery times at the address indicated by the Consumer
  The times for delivery to a specific address of the products ordered (see Article 10, paragraphs 2 to 6), listed below, are purely indicative; the following timing may be subject to variations due to force majeure, due to traffic conditions and road conditions in general or by act of the Authority.
  Italy
• The standard delivery of products in the territory of the Italian State, unless otherwise agreed in writing between the Parties, will take place on the basis of the following:
• Orders received before 3:30 pm, from Monday to Friday (excluding holidays), will be delivered to the carrier within the next day. Generally, delivery to the carrier takes place on the day of the order;
• orders received after 3.30 pm, from Monday to Friday (excluding holidays), will be delivered to the carrier within the second working day (excluding Saturday) following the day of receipt of the order; Generally delivery to the carrier takes place within the day following that of the order;
• Orders received on Saturday or Sunday or on public holidays will be delivered to the carrier within the second working day (excluding Saturday) following the day of receipt of the order. Generally delivery to the carrier takes place within the day following that of the order (Saturday and Sunday excluded).
• The indicative delivery times, expressed in number of working days, are as follows: 2 (two) working days.
• In any case, delivery times cannot exceed 30 (thirty) days from the day following that of sending the order.
• Abroad
• The standard delivery of products in foreign countries, unless otherwise agreed in writing between the Parties, will take place on the basis of the following:
• Orders received before 12:30, from Monday to Friday (excluding holidays), will be delivered to the carrier within the next day. Generally, delivery to the carrier takes place on the day of the order;
• orders received after 12:30, from Monday to Friday (excluding holidays), will be delivered to the carrier within the second working day (excluding Saturday) following the day of receipt of the order; Generally delivery to the carrier takes place within the day following that of the order;
• Orders received on Saturday or Sunday or on public holidays will be delivered to the carrier within the second working day (excluding Saturday) following the day of receipt of the order. Generally delivery to the carrier takes place within the day following that of the order (Saturday and Sunday excluded).
• The indicative delivery times, expressed in number of working days, are as follows: 3 (three) working days for all the countries indicated except for the following, for which 2 (two) to 5 (five) working days are expected : Busingen, Ceuta, Croatia, Helgoland, Latvia, Lithuania, Malta, Melilla and Romania.
• In any case, delivery times cannot exceed 30 (thirty) days from the day following that of sending the order.
• The start of the delivery procedure will take place only after the conclusion of the contract, as better specified in art. 9.5.

Art. 12 - Delivery costs of the ordered products

• Delivery costs are charged to the Consumer and are highlighted to the Consumer on the Site before the request for sending the order; By sending the order, the Consumer accepts the amount of the delivery costs highlighted at the time the order is placed.
• If a product does not include delivery costs, the free delivery is indicated on the product sheet .
• For delivery in Venice city and in the smaller islands, there is a supplement of € 16.00.

Art. 13 - Methods of Payment

• The payment of the products can be done through
• Credit card
• Bank transfer
• Paypal
• Postal order
• Cash on delivery
• 
  Credit card
• Payment by credit card will take place at the same time as the Consumer sends the order.
• The accepted credit cards are all those that rely on the Visa, Mastercard and Visa Electron circuits.
• In case of non-acceptance of the order, the Pharmacy will immediately request the cancellation of the transaction and the release of the committed amount. The release times depend exclusively on the banking system and can reach their natural expiry date (24th day from the date of authorization). Once the cancellation of the transaction has been requested, in no case can the Pharmacy be held responsible for any direct or indirect damage caused by delay in the failure to release the amount committed by the banking system.
• The Pharmacy reserves the right to request additional information from the Consumer (eg landline telephone number) or to send copies of documents proving ownership of the credit card used; in the absence of the required documentation, the Pharmacy reserves the right not to accept the order.
• The Pharmacy, at no time during the purchase procedure, is able to know the information relating to the Consumer Credit Card, as this information is typed directly on the website of the bank that manages the transaction through a secure connection that allows to communicate in a manner designed to avoid the interception, modification or falsification of information. Since there is no transmission of data, there is no possibility that this data will be intercepted. No computer archive of the Pharmacy contains or retains such data; therefore in no case can the Pharmacy be held responsible for any fraudulent or improper use of credit cards by third parties.
• 
  
  Advance Bank Transfer
• In case of payment by Advance Bank Transfer, the order ordered by the Consumer will be kept busy on behalf of the Consumer, until the bank transfer has been received.
• The bank transfer must be made within 7 (seven) days from the date of the order, after 14 (fourteen) days from the date of the order without the bank transfer having been credited to the Pharmacy account, the order will be canceled.
• The bank details to be able to make the transfer are as follows:

Postal order

• In case of purchase through the postal order payment method, the order ordered by the Consumer will be kept busy on behalf of the Consumer, until receipt of the postal order.
• The postal order must be made within 7 (seven) days from the date of the order, after 14 (fourteen) days from the date of the order without the postal order having arrived at the pharmacy, the order will be canceled.
• The postal order provides for a supplement of € 5.00 for the costs of collection by the pharmacy.
• The postal order must be made out to:

• Pharmacy Rubino snc Via Settefontane, 39 34138 - Trieste (TS)

  
  Cash on delivery
• In case of purchase on delivery, an additional contribution of € 4.00 is applied to the total amount of the order, clearly highlighted when choosing the payment method. Payment must be made to the courier with cash (exact sum, the possibility of the change is not foreseen).
• For security reasons, we cannot ship goods on delivery for amounts greater than or € 150.00. Any orders placed with a total amount exceeding this sum will not be accepted.
• We do not ship on delivery abroad.
• In the case of cash on delivery, if the package is refused, the customer will be charged for the shipping costs and all additional costs for the return to the sender. By choosing cash on delivery, you expressly accept this condition.
• 
  PayPal
• In case of purchase through the PayPal payment method, at the end of the order, the Consumer is directed to the PayPal login page.
• In case of non-acceptance of the order, the Pharmacy will immediately refund the amount paid by the Consumer to the Consumer's PayPal account.
• Once the cancellation of the transaction has been requested, in no case can the Pharmacy be held responsible for any direct or indirect damages caused by delay in the failure to release the amount committed by PayPal.
• The Pharmacy, at no time during the purchase procedure, is able to know the consumer's financial information. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of the Pharmacy contains or retains such data.
• For each transaction made with the PayPal account, the Consumer will receive a confirmation e-mail from PayPal.
• The email address to send the payment via PayPal is the following:
• 
  Payment at the pharmacy at the time of collection
• In case of purchase through the Pharmacy payment method, the ordered products can be paid directly at the Pharmacy premises.
• The collection of the products must take place within 7 (seven) days from the date of the order, after this deadline without the products having been collected, the order will be canceled.

Art. 14 - Right of withdrawal

• The right of withdrawal consists in the Consumer's right to return the purchased products to the Pharmacy with consequent reimbursement of the purchase price, i.e. the amount paid for the goods purchased, including delivery costs.
• The Consumer has the right, within 10 (ten) working days of receipt or collection of the products, to exercise the right of withdrawal, by using the problem reporting function in the order form.
• Within 48 (forty-eight) hours following the sending of the e-mail message referred to in the previous paragraph, the Consumer must in any case send a Recommendation to the Pharmacy address indicated at the top of this contract; such registered letter with return receipt is intended to be sent in good time if delivered to the accepting post office within the term referred to in paragraph 2 (ie ten days from receipt of the products).
• In the e-mail message and in the text of the registered letter referred to in the preceding paragraphs, the Consumer must indicate the order number and the invoice number issued by the Pharmacy.
• The Pharmacy within 10 (ten) days of receiving the recommendation sent by the Consumer, will notify the Consumer of the receipt of the communication to exercise the right of withdrawal.
• The Consumer will send or deliver the products to the Pharmacy within 15 (fifteen) days of receiving the communication referred to in the previous paragraph and not before having received such communication.
• The products must be returned to the following address:

• Pharmacy Rubino snc Via Settefontane, 39 34138 - Trieste (TS)

• The costs related to the return of the goods to the Pharmacy are charged to the Consumer.
• The right of withdrawal is subject to the following mandatory conditions:
• the law applies to the product purchased in its entirety - it is not possible to exercise withdrawal only on part of the product purchased;
• the purchased good must be intact and returned in the original packaging, complete in all its parts - to limit damage to the original packaging, we recommend, when possible, to put it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
• the return of products that are not intact, deteriorated or lacking original accessories and equipment will not be accepted by the Pharmacy and will be returned to the sender with an increase in transport costs;
• the asset subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as it has been kept and exceptionally used with the use of normal diligence;
• the Pharmacy will not accept the return of used products that show signs of damage or dirt, or of parapharmaceutical products (food, cosmetics, supplements ...) that are no longer sealed and which consequently can no longer be considered intact;
• in case of damage to the goods during transport, the Pharmacy will notify the Consumer of the incident, at the latest within 5 (five) working days from receipt of the products, to allow him to promptly file a complaint against the courier chosen by him and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Consumer for its return, simultaneously canceling the request for withdrawal;
• the costs and risks of transport for the return are fully borne by the Consumer;
• the Pharmacy is not responsible in any way for damage, theft or loss of products returned by shipments.
• The Pharmacy will reimburse the Consumer the full amount already paid, as quickly as possible and in any case within 30 (thirty) days from the date of receipt of the notice of withdrawal, upon receipt of the products covered by the withdrawal, by means of a transfer of the amount. charged to the credit card or by bank transfer; in the latter case, it will be the Pharmacy's responsibility to ask the Consumer for the bank details on which to obtain the refund.
• In the event of forfeiture of the right of withdrawal, the Pharmacy will return the purchased products to the sender, charging the additional delivery costs to the sender.

Art. 15 - Privacy

• The Pharmacy will process the personal data of the Consumer in compliance with Legislative Decree 196/2003 (Privacy Code) and as specified in the specific information published on the site and available by clicking here: Privacy Information
• 
  Online registration
  The Consumer may give consent to the processing of their personal data by checking the appropriate boxes on the Site at the end of the information; a copy of the information will be sent by e-mail to the Consumer.

Art. 16 - Disputes, competent court and applicable law

• These General Conditions are governed by Italian law and must be interpreted in accordance with that law.
• Any dispute that may arise in relation to the application, interpretation and execution of these General Conditions, will be mandatorily referred to the Judge of the place of residence or domicile of the Consumer, if located in the Italian territory; the mandatory preventive out-of-court settlement of other disputes between the Pharmacy and the Consumer is envisaged by resorting to the Bodies set up for this purpose by the Chamber of Commerce, Industry, Crafts and Agriculture where the Consumer resides, as provided for by art. 4 of Law 580 of 29 December 1993.

Art. 17 - Miscellaneous

• Through this negotiation instrument it is not possible to request orders for the supply of products on a continuous or periodic basis; in this case, the Consumer must contact the Pharmacy for the conclusion of a specific contract that has the characteristics of the supply of products on a continuous or periodic basis.
• The Consumer may send complaints to the Pharmacy by sending an e-mail to the email address indicated at the head of this contract, or by sending a written communication to the pharmacy headquarters and then to the address indicated at the head of the present conditions of sale.
• The Pharmacy does not adhere to any specific "Code of Conduct".
• Although not regulated or not derogated by these General Conditions, the provisions of the Consumer Code apply.
• Right of withdrawal of Trovaprezzo: Right of withdrawal for the consumer (Legislative Decree 206/2005) - Trovaprezzo
  It consists of the possibility - granted to the consumer for contracts concluded away from business premises (at home, on the street, by post, etc.) or for distance contracts (via internet, by telephone, etc.) - to unilaterally decide to dissolve the contractual bond with the seller WITHIN 14 DAYS from the signing of the same, consequently obtaining a refund of the price paid
  The deadline for exercising the right of withdrawal starts:
  - For goods, from the day of their receipt by the consumer,
  - For services, from the day of the conclusion of the contract.
  If the goods have been delivered, the consumer is required to return them (at his own expense) within 14 days (as evidenced by the postmark) starting from the day of receipt of the goods.
  The reimbursement of the price paid (including shipping costs) must be made free of charge, in the shortest possible time and in any case within 14 days from the day on which the seller became aware of the consumer's withdrawal exercise.
  Example:
  Right of withdrawal
  In compliance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide the services and obtain a refund of the price already paid in place of advance payment.
  Methods of exercise: To this end, the Customer must contact the Seller within 14 days following the delivery of the products or within 14 days following the purchase of the services, by sending a communication via registered letter with return receipt (to the address _____________________________________), containing all the information necessary and useful for a correct processing of the return and refund procedure. This communication must necessarily contain everything indicated below: a. the express will of the Customer to want to withdraw in whole or in part from the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order for which the right of withdrawal is to be exercised; c. the description and codes of the Products with respect to which the right of withdrawal is exercised. The re-credit, including shipping costs, will be made by the Seller within 14 days of receiving the aforementioned communication via registered letter with return receipt.
  Following receipt of the communication with which the Customer communicates his will to exercise the right of withdrawal, the Seller, having verified the correspondence with the above requirements, will agree, also via e-mail, with the Customer on the modalities with which to return the products.
  Depending on the return policy of the goods established by the Seller, one of the following options will be included:
  a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
  b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and which may occur during the withdrawal period;
  c) the supply of goods made to measure or clearly personalized;
  d) the supply of goods which risk deteriorating or expiring rapidly;
  e) the supply of sealed goods which are not suitable for return for hygienic reasons or related to the protection of health and have been opened after delivery;
  f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
  g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional;
  h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods;
  i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
  l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
  m) contracts concluded at a public auction;
  n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of execution;
  o) the supply of digital content by means of a non-material support if the execution has begun with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.
  Example:
  Exclusion of the right of withdrawal
  However, the right to return is excluded ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ (list the goods not subject to the right of withdrawal clearly)
• Privacy Trovaprezzo: Privacy Policy (Legislative Decree 196/2003)
  It is mandatory when the website collects personal data (e.g. email, name, technical connection information).
  Specific consents are required (via specific ticks) when:
  - the data is collected for sending newsletters or for remarketing activities;
  - the data is transferred to a third party (eg Google, Facebook, YouTube, etc.).
  Pre-checked boxes are prohibited.
  Example:
  ▢ I accept the processing of my personal data as specified in the Privacy Policy
  ▢ I agree to receive newsletters and communications relating to our offers, products and promotions
  ▢ I accept the processing of the data provided for remarketing purposes
  Italian law provides that it is explicitly stated:
  - what data is collected;
  - for what purpose the data are collected;
  - how they are used;
  - who is the data controller and who is the manager (if appointed).
  Example:
  PRIVACY POLICY
  Principles
  The Legislative Decree n. 196 of 30 June 2003 ("Code regarding the protection of personal data") provides for the protection of persons and other subjects regarding the processing of personal data. In accordance with the aforementioned legislation, the processing of personal data of users of this site will be based on principles of correctness, lawfulness and transparency and protection of the privacy and rights of each user.
  Holder of the treatment
  Pursuant to art. 13 of Legislative Decree 30 June 2003 n. 196, regarding the protection of personal data, we inform you that the data controller of the data you provide is abc SpA (hereinafter "abc") - Registered office: Via Felice Casorati 11 / B, 20100 Mirano.
  Appointees
  Personal data will be known exclusively by subjects expressly appointed by the owner and will not be communicated and / or disclosed to third parties.
  Processing methods
  The data will be processed using tools suitable for guaranteeing security and confidentiality and can be carried out using automated tools designed to store, manage and transmit the data. This will in any case be done in a manner that complies with the provisions of Legislative Decree 30 June 2003 n. 196 and Annex B to the aforementioned decree.
  Purpose of the processing
  These data will be used by abc for the purposes for which the person to whom these data refer has given their consent.
  Rights of the interested party
  Anyone who has provided their personal data to abc, authorizing its processing for a specific purpose, can exercise all the rights provided for by article 7 of Legislative Decree 30 June 2003, 196. They will therefore be able to access their data, request its correction integration and, if necessary, cancellation or blocking, by sending your request via email to [email protected].
  Provision of data by the user
  The data can reach abc:
  1. When registering on the site
  2. In case of communications from the user made through the "Contact us" form
  3. Automatically during browsing sessions on the site
  1. User registration
  The purposes of the processing of personal data provided directly by users by completing the online form may be the following:
  a) allow registration on the site, necessary to provide, manage and customize the various services offered (such as, by way of example but not limited to, comments on shops and products, the creation of lists, etc ...);
  b) subject to specific consent and until its revocation, allow the sending of periodic newsletters with updates on the site's news or promotional and marketing activities.
  c) subject to specific consent and until its revocation, allow remarketing activities (personalized offers based on the user's purchasing preferences).
  2. "Contact us" form
  In case of requests made through the "Contact us" form, only the e-mail address is requested, which will be used exclusively to provide the information the user needs.
  3. Navigation
  This site uses cookies and similar technologies to ensure the proper functioning of the procedures and improve the experience of using online applications. This document provides detailed information on the use of cookies and similar technologies, on how they are used by abc and on how to manage them.
  By law it is also necessary:
  - keep the databases in a secure manner
  - to be able to demonstrate where the data came from and when / how you obtained consent
  - prepare a cookie policy indicating which types are installed during navigation
  (for clarification see http://www.garanteprivacy.it/cookie)